Cancelation &
Refund Policy
CANCELATION POLICY
If you've agreed to finance a payment through a certain time duration, whether that be 12 months or 3 months, then you've agreed to finance the program through Glow Natural Wellness via pre-authorized automatic electronic payments to be debited from your bank account, credit card or PayPal on a monthly basis.  This applies to any programs offered by Glow Natural Wellness that are not pay-as-you go memberships, but are programs with a set price.  Paying on a monthly basis for an agreed upon term is agreement to pay the entirety of the program and not to stop payment at any time. 

Should you fail to remit any of the required payments on time, and have not corrected the situation in a prompt manner, Glow Natural Wellness may terminate you from the Program and you will be immediately responsible for the remaining balance of the Program. We may also terminate services if, in our sole opinion, You are conducting yourself or your business in a manner which is disparaging or disruptive to Glow Natural Wellness or infringes upon Glow Natural Wellness's intellectual property rights.
REFUND POLICY
GLOW Protocol
You will be charged the agreed upon monthly or annual amount as long as you are in the program. You are also allowed to cancel at any time, no questions asked, so no refunds will be issued for prior payments unless you submitted a request to cancel prior to the payment being charged.  If we do not have a record of you submitting a request to cancel either via email or voicemail prior to your card being charged, we will ask that you submit documentation that we were in fact notified. 

If you have questions or would like to cancel, please email us at support@glownaturalwellness.com or call +1 (855) 928-4442 and we'll cancel your subscription as of the day the email was sent and/or the phone call was received.
DNA Made Simple

We offer a full 30-day refund prior to the test kits being shipped to your location.  We typically ship genetic testing kits 2-3 days after they've been ordered.

After the test kit has been shipped, we offer a 30-day refund from the day of purchase minus the cost of the test kit and shipping costs.  However, the refund is only available BEFORE your genetic sample has been mailed to the lab.  Once your test kit and sample has been mailed back to the lab, you are no longer eligible for a refund.

For those that are using their own raw data, either form 23 and Me, Ancestry.com, or an approved 3rd party, a refund is only available within 24-hours of purchase.  Upon purchasing, the customer has the ability to utilize the course and create their genetic reports, thus using their purchase, and are therefore not eligible for a refund after 24-hours.  Under no circumstances will a refund be issued once your genetic reports have been created either by you or a member of Glow Natural Wellness.  

Healthy Hormone Club (BHRT Program)

The Healthy Hormone Club is a minimum one-year term and you are obligated to ensure that fees are paid in full. Should you decide to cancel prior to the one-year term, all hormone products must be returned to GLOW Natural Wellness and prorated fees for services rendered to date will be due prior to canceling your agreement.   

Prorated services will be billed at the non-discounted, individual service rate as follows:

- Intake form review: $99
- Initial Hormone Testing and Lab Analysis: $297
- Hormone Test Review, Custom Protocol Design and Private Consultation: $397
- Patient Portal Set up and Processing: $99
- Monthly Support and Practitioner Access: $99/month
- Bioidentical Hormone Creams: $65 per month per hormone
- Hormone retesting with video analysis and updated protocol recommendations: $297

If you have questions, please email us at support@glownaturalwellness.com.
21-Day Metabolic Rehab

30-Day Refund. If you are unsatisfied with this program for any reason, please email or call us within 30 days of purchasing the program for a full refund.  No questions asked. After 30 days upon purchasing you will no longer be eligible for a refund.

Lab Testing and Consultations

If you have not used or are not going to use the lab testing or consultation you have purchased, please email or call us within 30 days of purchasing the program for a refund.  After 30 days upon purchasing you will no longer be eligible for a refund.

If you've administers the lab test and returned it to us or the lab, so refunds will be issued.
DailyGLOW and GLOW PM (Supplement)

100% six month money back guarantee.  No questions asked.  If you don't like DailyGLOW for any reason, simply send it back to us and we'll refund you 100% of your purchase price (minus shipping and handling).  This refund only applies to the first opened bottle and the remaining unopened bottles that you've purchased.  If you've purchased more than one bottle and are unsatisfied with your purchase for any reason, return the one opened bottled and all remaining unopened bottles for a refund.  We will not accept or refund more than one opened bottle.

Hormone Harmony Over 35 (Book)

If you are not satisfied, simply reach out to our customer support team within 14 days and we will send you back your money, no questions asked!

PRODUCT RETURNS
When returning a product for a refund, please use the following address:

ShipOffers
C/O Glow Natural Wellness
19655 E 35th Drive. Suite 100
Aurora, CO 80011

If you have questions, please email us at support@glownaturalwellness.com.
Questions?  Please contact our support team directly at: support@glownaturalwellness.com or+1 (855) 928-4442.

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