Cancelation &
Refund Policy
CANCELATION POLICY
If you've agreed to finance a payment through a certain time duration, whether that be 12 months or 3 months, then you've agreed to finance the program through Glow Natural Wellness via pre-authorized automatic electronic payments to be debited from your bank account, credit card or PayPal on a monthly basis.  This applies to any programs offered by Glow Natural Wellness that are not pay-as-you go memberships, but are programs with a set price.  Paying on a monthly basis for an agreed upon term is agreement to pay the entirety of the program and not to stop payment at any time. 

Should you fail to remit any of the required payments on time, and have not corrected the situation in a prompt manner, Glow Natural Wellness may terminate you from the Program and you will be immediately responsible for the remaining balance of the Program. We may also terminate services if, in our sole opinion, You are conducting yourself or your business in a manner which is disparaging or disruptive to Glow Natural Wellness or infringes upon Glow Natural Wellness's intellectual property rights.

If you've signed up for a subscription (ie. pay as you go) program, you will be charged the agreed upon monthly amount as long as you are in the program.  You are also allowed to cancel at any time, no questions asked.  Simply email us at support@glownaturalwellness.com or call +1 (855) 928-4442 and we'll cancel your subscription as of the day the email was sent and/or the phone call was received.  If you've signed up for a trial offer, such as a $1 trial period, your bank account, credit card or PayPal will be charged at the end of the trial period and on a monthly basis thereafter unless you've contacted Glow Natural Wellness to cancel your subscription.  If you contact us after your account has been charged a monthly payment, we will not issue a refund for charges made prior to us being contacted to cancel.

REFUND POLICY
GLOW Protocol

We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the course. We offer a full refund for your purchases. However, in order to qualify for a refund you must have participated in the course for a full 12 months and you must submit proof that you did the work in the course and that it did not work for you.
In the event that you decide to request a refund after 12 months, please contact our support team at support@glownaturalwellness.com and let us know you’d like a refund. You must include a detailed explanation and proof that you've followed these protocol without success along with your request for a refund. If you request a refund and do not include these items, you will not be granted a refund.
The information that you need to submit with your request for a refund includes ALL of the following items:
Requirement 1: Completed your in-take forms and read the detailed assessments provided by Glow Natural Wellness.
Requirement 2: Complete and attach your lab work and/or completed assessments and show that you've followed the protocols prescribed by Glow Natural Wellness (filled supplement prescriptions, implemented lifestyle modifications, and completed follow up labs and assessments).
Requirement 3: Complete and show documentation that you've completed modules 3 through 10.
Requirement 4: Show that you've participated in the coaching calls and/or watched a majority of the coaching call replays.  Show that you're involved and asking questions by either participating in the private GLOW community group and/or asking questions directly to Dr. Michelle and her team via email.
Requirement 5: Show that you did not see measurable results during the time that you were in the course and implementing the protocols and recommendations given.
Requirement 6: Tell us why this course was not a good fit for you and your health needs. What did you expect that you did not get once inside the program?
All refunds are discretionary as determined by GLOW Natural Wellness LLC. To further clarify, we will not provide refunds after 12 months from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If you've signed up for a subscription (ie. pay as you go) program, you will be charged the agreed upon monthly amount as long as you are in the program. You are also allowed to cancel at any time, no questions asked, so no refunds will be issued for prior payments unless you submitted a request to cancel prior to the payment being charged.  If we do not have a record of you submitting a request to cancel either via email or voicemail prior to your card being charged, we will ask that you submit documentation that we were in fact notified. 

If you have questions or would like to cancel, please email us at support@glownaturalwellness.com or call +1 (855) 928-4442 and we'll cancel your subscription as of the day the email was sent and/or the phone call was received.
DNA Made Simple

We offer a full 30-day refund prior to the test kits being shipped to your location.  We typically ship genetic testing kits 2-3 days after they've been ordered.

After the test kit has been shipped, we offer a 30-day refund minus the cost of the test kit and shipping costs.  However, the refund is only available BEFORE your genetic sample has been mailed to the lab.  Once your test kit and sample has been mailed back to the lab, you are no longer eligible for a refund.

For those that are using their own raw data, either form 23 and Me, Ancestry.com, or an approved 3rd party, a refund is only available within 24-hours of purchase.  Upon purchasing, the customer has the ability to utilize the course and create their genetic reports, thus using their purchase, and are therefore not eligible for a refund after 24-hours.

21-Day Metabolic Rehab

30-Day Refund. If you are unsatisfied with this program for any reason, please email or call us within 30 days of purchasing the program for a full refund.  No questions asked. After 30 days upon purchasing you will no longer be eligible for a refund.

Lab Testing and Consultations

30-Day Refund. If you have not used or are not going to use the lab testing or consultation you have purchased, please email or call us within 30 days of purchasing the program for a refund.  After 30 days upon purchasing you will no longer be eligible for a refund.

DailyGLOW (Supplement)

This is a 100% six month money back guarantee.  No questions asked.  If you don't like DailyGLOW for any reason, simply send it back to us and we'll refund you 100% of your purchase price (minus shipping and handling).  This refund only applies to the first opened bottle and the remaining unopened bottles that you've purchased.  If you've purchased more than one bottle and are unsatisfied with your purchase for any reason, return the one opened bottled and all remaining unopened bottles for a refund.  We will not accept or refund more than one opened bottle.

If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: support@glownaturalwellness.com or+1 (855) 928-4442.
For scheduling, please contact us at:
Email: Jeff@Glownaturalmedicine.com or Office: (802) 585-8158
Glownaturalwellness.com - All Right Reserved - Copyright 2018